faq

PAYMENT

From Tiny Islands offers range of payment methods; you may pay via bank transfer (BCA), or credit card (visa and master card). To secure the purchase, you have 24 hours to complete the payment for the order to be processed.

SHIPMENT

Domestic (Indonesia):
Shipping rates are calculated directly from JNE and will shown upon checkout. The product will be send out maximum 2 days after the payment is received. Delivery within Indonesia takes approximately 1-5 working days.

International:
We do not accept International shipping through our website for now. All international orders can be made through email to info@fromtinyislands.com by mentioning the products and your complete shipping address. We will calculate the total complete with the shipping rates and send the the invoice via Paypal. International orders are delivered via UPS. International shipping times vary depending on location.

JEWELRY CARE

Unless otherwise stated, items in the From Tiny Islands range are 92,5 sterling silver covered with a layer of 18ct gold. Care should always be taken on gold plated jewelry to protect the layer from being worn away or scratched. Storing your jewelry in individual, air-tight plastic bags can help reduce or prevent it from tarnishing. Store it in a clean, dry place away from direct sun exposure and other atmospheric elements. Avoid your jewelry coming into contact with moisture such as perfume, water, and body lotions.

REPAIR SERVICE

Over time, due to natural wear, your jewelry may need to be professionally polished, repaired, reconditioned, or reset. From Tiny Islands is happy to help with any reconditioning requests, please email info@fromtinyislands.com for a quote.

RETURNS AND EXCHANGES

We do not accept returns and refunds in all orders. Exchanges are accepted until 5 days after the item is received. Items must be in their original, brand new condition, showing no signs of having been worn or used. These items must be returned within the 5 days and MUST include its original packaging, and a receipt of purchase. Please contact info@fromtinyislands.com immediately to address your request and include a reason for exchange and we will then issue you a quote.

In the event of a valid exchange, the customer is responsible for all shipping costs (including a secure tracking number) involved for returning the item. Those returned items that are deemed worn, untagged, washed or damaged will be sent back to you at your expense. No refunds or exchanges on sale items under any circumstances.

CUSTOMIZED JEWELRY

Whether it’s an engagement ring or wedding rings, From Tiny Islands offer custom bespoke ring that will match your vision. Guided by your preferences and budget, we will identify a selection of gemstones that best meet your requirements. Each custom piece is carefully handcrafted from our workshop. We accept request on material such as 18k gold, rose gold, white gold and silver 925.

CUSTOMER SERVICE

We’re here to help you. From Tiny Islands team will always be happy to assist you in any of your inquiries. Drop us an email to info@fromtinyislands.com or chat to our official Whatsapp account +62 877 8677 7721. We will do our best to provide honest and speedy service and feedback.